Tom Duffy Company seeks a star individual with a dynamic personality to work out of our San Rafael Branch Location. Counter sales and warehouse person responsible for writing and developing sales at the sales counter and on the telephone, loading and unloading product for customers and inbound freight, put away and picking from warehouse stock, maintaining showroom and warehouse as clean, safe work environments. Engages in constant product knowledge development to improve up-selling and customer service. This individual is the face of customer service at the branch, offering friendly, professional advice and assistance, working with customers toward product-based solutions.

Tom Duffy Company is one of the top flooring and sundries distributors on the West Coast. We are looking for people who genuinely care about the customer and take pride in the work they do. When our employees come to work for us, they become an important part of our team and stay with us for many years. Most of our managers start with a counter warehouse role. Great opportunity for advancement!

Essential Duties & Responsibilities:

• Assist customers to make product choices
• Answer telephones and assist or direct calls to proper resource
• Take payment and handle refunds
• Maintain and restock showroom and POS displays
• Load customers, restock returns
• Receive inventory while organizing/maintaining warehouse as a clean and safe work environment
• Develop best-in-class customer service across all customer points of contact
• Performs other duties as assigned

Education and/or Experience:

• High school or equivalent
• 2-3 years customer service preferred
• Flooring industry experience preferred
• Excel, Word, Outlook